NEW CARLISLE, Ohio (WDTN) – The entire city of New Carlisle is under a boil advisory Friday.

Officials with the city is making calls to residents notifying them of the alert. The city says the advisory it’s not limited to one section of town, but the entire city and anyone who gets their water from the city.

The New Carlisle Utilities Department would not elaborate further, saying that it has a “general idea” of what the problem is, but would not disclose it to 2 NEWS.

Residents are asked to boil their water for three to five minutes before consumption, according to the utilities department — including ice.

The Clark County Sheriff’s Office has confirmed the details with 2 NEWS. The advisory is in effect until further notice, according to the New Carlisle Utilities Department.