Fifth Third Bank regaining service after afternoon outage

Local News
Fifth Third Bank

DAYTON, Ohio (WDTN) – Service started being restored at Fifth Third Bank around 3:30 p.m. on Friday after a system outage shut down some branches and caused issues for customers.

“We experienced a temporary issue within our network connectivity this afternoon,” Senior Manager Public Relations Danielle Jones told WDTN.com. “Service is now being gradually restored and we apologize for the inconvenience.”

Fifth Third had kept customers updated on its Facebook and Twitter accounts.

One local Fifth Third branch in Miami Twp. had posted a sign on its door that they were temporarily closed. An employee was outside greeting customers as they came to the door to explain what had occurred.

2:30 P.M.: Fifth Third Bank was experiencing a major system outage on Friday afternoon, according to a company spokesperson.

The bank reported on Twitter and Facebook they were experiencing “an issue with our network” around 1:35 pm, though customers say they have been having issues since the morning.

Around 3:50 pm, a spokesperson told 2 NEWS, “We experienced a temporary issue within our network connectivity this afternoon. Service is now being gradually restored and we apologize for the inconvenience.”  

Laura Trujillo, Senior Manager of Public Relations, told WDTN.com the company didn’t know how widespread the outage was.

“We have an outage and we don’t know when we’ll be back up,” Trujillo said. “We want to apologize to our customers.”

The company left messages on Facebook and Twitter to alert customers. At the Miami Twp. location on Springboro Pike, an employee was greeting customers at the door, telling them their systems were down.

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