Miami Valley utility assistance phone number changing in April

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DAYTON, Ohio (WDTN) – The Miami Valley Community Action Partnership has a new phone number to call if you need help with utility bills.

Miami Valley CAP said Thursday the end of the Winter Crisis Season is March 31st and PIPP customers will schedule appointments using the new number going forward.

The phone number to contact Miami Valley Community Action Partnership’s (MVCAP) Home Energy Assistance (HEAP) and Percentage of Income Payment Plan (PIPP) will change, effective 4:30 PM, March 30th to 937-514-4777.

Miami Valley CAP says the new scheduling system also provides clients with the ability to schedule online and using the mobile application. Customers can find the link to the online scheduler on the agency’s website.

CAP says the change reflects the agency’s continuing work to make the process easier to use for those who need it most.

“We acknowledge there were issues with the previous system, and are working hard to ensure we service our customers the best way possible,” said Keelie Gustin, Director of MVCAP Energy Assistance Programs.

“Miami Valley Community Action Partnership will never shy away from trying a new product or procedure when it can potentially result in improved service to our customers and efficiency in our important mission,” added MVCAP President Cherish Cronmiller.

The agency says customers and partners should keep an eye on the MVCAP website for scheduling updates, tips on how to use the new system, and documentation required to process all applications.

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