DAYTON, Ohio (WDTN) - The Dayton Better Business Bureau has suspended its "A+" rating for Jeff Schmitt Auto Group.
This comes after a 2 NEWS Investigates probe exposed that at least 25 lawsuits have been filed against the car dealership in the past 2 years.
The Better Business Bureau said it knew of complaints, but didn't suspend the rating until after our investigation.
The local BBB President told me they suspended the Jeff Schmitt Auto Group's accreditation, or membership, because the dealership did not adequately address dozens of complaints about advertising and sales practices.
2 NEWS Investigates wanted to know why the BBB didn't make the change until last week, when they admit they noticed a trend last year.
The Better Business Bureau said it has a history with the Jeff Schmitt Auto Group.
Last September, they say their investigators noticed a trend in the advertising and sales complaints against the auto dealership.
President and CEO of the Dayton branch, John North, said they contacted owner, Jeff Schmitt and worked with him to develop a plan to solve the problem.
"He submitted a plan to us and so for the next 6-9 months we monitored that plan to see how it changed his complaint volume so what we found is he had an additional 30 complaints related to those same issues so as a result we did have to suspend his accreditation with your Better Business Bureau," said North.
Now, it's up to the BBB’s board of trustees to decide if the accreditation should be revoked, or reinstated. The board meets a week from tomorrow.
But what we really wanted to know was how the dealership maintained such a high rating and accreditation at the same time they were accumulating more complaints with the BBB and the Ohio Attorney General.
Natalie: "So, even though they had a history of some similar complaints they still get an A+ rating?”
John: “They did, because we were working with him, he came up with a plan, we gave him a specific time frame to be able to resolve the issue. We gave him an opportunity for him to recognize he had a problem."
North said they had a history of solving complaints with Jeff Schmitt Auto Group in the past, so it was essentially a second chance.
He said the BBB takes many factors into consideration when deciding what rating a business gets.
Civil lawsuits, for instance, play no part in the rating, but things like complaint volume, government action, and the type of business do.
North says they have about 30,000 businesses to check out in the Miami Valley and rely on consumers.
"We can only help only identify a problem if someone informs us of that problem. we do our own investigation but the way we are going to have our full impact is by working with media and working with consumers," said North.
2 NEWS Investigates did speak with Schmitt Monday and he referred us to a spokesperson who said they have not been notified by the Better Business Bureau about the change of accreditation. They had no further comment.
When police and firefighters arrived, Kettering Fire Lt. Craig Moore said the victim was trying to go back inside the burning home.
It could be a big day in the on-going contract negotiations for Fairborn teachers and the school board.
The Tri-State's newest gambling establishment will throw open it's doors today at noon so you can throw down your money.
This year, they will help 13 families in need buy toys, clothing and other items.
The man suspected in the RTA bus hub attack that led to another man's death has been released from the Montgomery County Jail pending further investigation.